Located in the coronary heart of Provence, the Grand Hôtel de la Poste is a prestigious lodge with old appeal and a past steeped in history. And considering the fact that the home partnered with SiteMinder and Thaïs to enhance bookings, its success is now confident for the extended term.
A former write-up property from the 19th century, the Grand Hôtel de la Poste is very happy of its heritage. But this previous also arrives with a sure organisational complexity.
When the present crew took more than the resort in 2019, there was an urgent have to have to modernise its methods utilizing recent systems, while developing ideal online hotel profits channels.
“This has permitted us to optimise and create our product sales by facilitating everyday responsibilities so that we can devote ourselves to shopper relations.”
— Angélique Fagot, director of the Grand Resort de la Poste
As an ground breaking lodge commerce system, SiteMinder’s standing is second to none. And when Angélique Fagot, director of the resort, found the system at the FHT good in Pleasant, she immediately comprehended the interest of associating the SiteMinder channel supervisor with the resort administration program (PMS) and the reserving engine of Thaïs.
In just times, SiteMinder was up and jogging and the lodge in no way appeared back. The days of noting down reservations in a notebook ended up well and truly about. By utilizing a method deserving of the 21st century, the staff no longer even demands to enter reservations from online journey companies (OTAs) in its PMS, with the fees being transmitted routinely between SiteMinder and Thaïs.
Now the lodge can optimise its revenue by simplifying its day-to-day administrative tasks and enhancing its revenue processes. The end result: the establishment now has far more time to devote to its buyer romance.
As Angélique confirms, SiteMinder’s channel supervisor has straight contributed to expanding hotel bookings and profitability. Its direct bookings doubled in the initial year, even as the pandemic weighed heavily on tourism. In the 2nd yr, as a lot more and extra travellers preferred to steer clear of OTA commissions, the selection of direct bookings tripled.
The figures for this calendar year are not still recognized, but one thing is sure. The growth of the Grand Hôtel de la Poste has truly introduced, as it diversifies its clientele and gets to be a reference in conditions of accommodation in Provence.
Get in touch with Thaïs Tender: Alicia Dorget [email protected]