Qunci Villas and SiteMinder – Customer success story

A honeymoon is a pivotal minute for newlyweds to start their new lifetime collectively. Which is why picking the best honeymoon place, such as deciding upon the greatest couple’s lodging, is considered essential. A person of the preferred options for freshly married partners in Indonesia is Qunci Villas Lombok.

Qunci Villas is a single of the pioneer boutique hotels in Lombok that has been in business enterprise since July 2003. The resort was designed by Dutch architect, Joost van Grieken, which limits its carbon footprint by applying pure materials this kind of as stone and wooden. What’s more, his design and style more enhances the area and public locations which are decked-out with area artworks. Van Grieken was also motivated by authentic Indonesian architecture when developing the resort. The end result is an eco-friendly vacation resort that is in harmony with mother nature and local values. As their tagline states: Qunci Villas is your crucial to a legitimate Lombok practical experience.

Qunci Villas does not deem the natural beauty of the inn as the only factor that matters to company, nonetheless The staff also believes the visitor’s working experience is of fantastic great importance.

“Most of our attendees are youthful couples, honeymooners, or those who are celebrating their anniversary. Thus, we usually check out to make sure that we provide a significant stage of provider to every single guest and make particular that just about every visitor is glad with the knowledge of keeping with us,“ explained Viki Edy Priyatna, E-Business enterprise & Reservations Manager.

Changing from handbook do the job to technique integration

To ensure the greatest encounter for their attendees, Qunci Villas demands to devote time focusing on providing the most excellent company. For that explanation, it desired to ditch handbook perform and swap to procedure integration. Formerly, lodge operations these types of as acquiring, recording, and inputting reservation info into the home administration system had to be done manually, which was time-consuming and ineffective.

Even so, since discovering SiteMinder from an online lookup and striving it out for free of charge, Qunci Villas has managed to deal with recurring challenges. Viki professed that SiteMinder served them simplify administrative procedures by automating operational jobs. This immediately aids help you save the hotel’s staff time and resources.

“We ended up aided by SiteMinder since they truly brought about a ‘revolution’ for our property. All responsibilities are integrated among our web-site, scheduling web site, and residence administration system. This actually will save labour charges and time. Helpful dealing with of scheduling channels, thus raising profits, and most importantly improving our buyer experience,” Viki explained.

Reservations spike soon after automation

On top of program integration and automation, SiteMinder supplies variations for Qunci Villas’ area management and home fee changes. Viki said:

“SiteMinder makes it possible for us to quickly employ a dynamic pricing technique. Previously we tended to use static seasonal pricing. With SiteMinder, our income has improved by 30% from what it was ahead of.”

What is far more, Viki states, by applying SiteMinder he’s able to complete a excellent offer of tasks far more proficiently, decrease overbooking, lower problems because of to human-mistake, and make his work more pleasing and easier.

Thank you for deciding on SiteMinder and very best of luck to Qunci Villas Lombok!